Business Result Intermediate

Business Result Intermediate Course Outline

The "Business Result Intermediate" course book is structured to enhance intermediate-level business skills through a series of focused units, each aimed at developing specific competencies. The course begins with Business Communication, focusing on effective email, letter writing, and telephone skills. It then progresses to Teamwork, emphasizing roles, conflict resolution, and collaboration. Presentation skills are honed in the following unit, covering planning, technology use, and audience engagement. Business Meetings and Negotiations units teach students to facilitate discussions and master negotiation tactics. Problem Solving and Project Management units aim to boost analytical and organizational skills, followed by a unit on Business Ethics and Corporate Responsibility to discuss ethical practices and decision-making. The Customer Service unit aims to improve client interactions and service quality. The course concludes with a unit on Trends in Business, exploring technological impacts and globalization. The program incorporates continuous assessments, practical projects, case studies, and expert workshops to ensure a well-rounded learning experience.

Unit 1: Business Communication

• Objective: Enhance communication skills in a business setting.

• Topics:

  • Effective business emails and letters

  • Telephone etiquette and conference calls

  • Non-verbal communication in business

Unit 2: Teamwork

• Objective: Develop skills for effective collaboration in teams.

• Topics:

  • Roles and responsibilities in a team

  • Conflict resolution strategies

  • Building a collaborative team environment

Unit 3: Presentations

• Objective: Improve public speaking and presentation skills.

• Topics:

  • Planning and structuring presentations

  • Visual aids and technology in presentations

  • Handling questions and feedback

Unit 4: Business Meetings

• Objective: Conduct and participate effectively in business meetings.

• Topics:

  • Meeting preparation and agenda setting

  • Role of a facilitator and participants

  • Decision-making and follow-up actions

Unit 5: Negotiations

• Objective: Develop negotiation skills for business contexts.

• Topics:

  • Strategies and tactics in negotiation

  • Psychological aspects of negotiation

  • Closing deals and agreement terms

Unit 6: Problem Solving

• Objective: Enhance analytical and decision-making skills.

• Topics:

  • Identifying and analyzing problems

  • Creative problem solving techniques

  • Implementing and evaluating solutions

Unit 7: Project Management

• Objective: Understand the basics of managing projects.

• Topics:

  • Project planning and scheduling

  • Risk management

  • Monitoring progress and team management

Unit 8: Business Ethics and Corporate Responsibility

• Objective: Explore ethical practices in business.

• Topics:

  • Understanding ethics in business

  • Corporate social responsibility

  • Ethical dilemmas and decision-making

Unit 9: Customer Service

• Objective: Develop skills to enhance customer interaction and satisfaction.

• Topics:

  • Principles of excellent customer service

  • Handling complaints and difficult situations

  • Building long-term customer relationships

Unit 10: Trends in Business

• Objective: Explore current and emerging trends in the business world.

• Topics:

  • Technological advancements impacting business

  • Sustainable business practices

  • Globalisation and its effects on business

Assessment and Projects

• Continuous Assessment: Quizzes, role-plays, assignments, and presentations.

• Final Project: A comprehensive business plan or case study presentation.

Additional Resources

• Case Studies: Real-world business scenarios for analysis.

• Guest Lectures: Industry experts share insights and experiences.

• Workshops: Practical sessions on specific business tools and techniques.

This outline should provide a robust framework for learners to develop intermediate business skills, with a balance of theory and practical application relevant to modern business environments.